Customer Care

Special Orders & Custom Jewelry

We love custom orders, we will design a unique piece of jewelry just for you, per your request. The time it takes to finish the jewelry depends of the complexity of the design. We will let you know an exact timeline once you approve the final design. If you need a rush order let us know and we will do our best to accommodate you.

Returns & Exchanges

We gladly accept returns and exchanges. You must contact us within 2 days of delivery and ship items back within 7 days of delivery. A full refund will only be given if the following conditions are met:

- The item is returned within the specified time
- The item must be in the original condition and documentation must be included
- The item must not been worn or damaged
- The item must match our data records
- The item has not been resized or customized by the client
- The item is not a custom order
- The client pays all shipping fees

In some cases a restocking fee may apply.

The following items can’t be returned or exchanged:
- Items bought with layaway payment plan
- Custom or personalized orders
- Sale items

Appraisal & Certification

If the jewelry you purchased includes GIA certified stones, we will provide those certificates with your jewelry. Per your request will also be happy to include a free retail replacement appraisal for your records.

Feel free to have your jewelry evaluated by an independent unbiased graduate gemologist member of NAJA (National Association of Jewelry Appraisers) to confirm the value of your purchase. Unfortunately the verbal opinion of a retail store jeweler/owner, does not count as an unbiased independent appraisal. You must go to an independent graduate gemologist that doesn't work in a jewelry store to get an unbiased professional appraisal. We suggest you to go to the NAJA website to find an appraiser in your area.

Shipping

We offer FREE SHIPPING to continental US.
Estimated shipping times:
- United States 1-2 business days
- North America 2-4 business days
- Europe 3-5 business days
- Latin America and the Caribbean 5-7 business days
- Africa and the Middle East 5-7 business days

Processing time

The time we need to prepare an order to ship varies, it depends if the item needs to be sized or customized.

Free Ring Sizing

We offer free sizing. Please allow approximately two additional business days on the order for sizing.

Customs & Taxes

Buyers are responsible for any customs and import that may apply. We are not responsiblefor delays due to customs.

Layaway Policy

Please let us know if you are interested in a layaway payment plan, we offer 3 months free for items $1,000 to $5,000. The payment will be divided into 3 equal monthly payments. If more time is needed we will take 30% down, and take monthly payments for up to 1 year with a $25 processing fee per month. All payments are due within 5 days of due date or may be subject to termination of agreement, please contact us before the due date if additional time is needed. The item will be shipped the day last payment is cleared. Please contact us directly if you would are interested in layaway.